TERMS & CONDITIONS

WEBSITE INFORMATION AND PRICES

  • Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

  • From time to time we add new/remove treatments to/from our menu.

  • Please check with the salon for treatment updates and prices.

  • Treatment times may vary to booking times.

  • Prices and treatments may change.

  • All prices include VAT
    GB393525671

AGE RESTRICTIONS

  • You must be 18 years or over to receive treatments or parental consent will be required.

  • We reserve the right to refuse to perform treatments on any guest who is under the age of consent.

MAKING A BOOKING DIRECTLY THROUGH US

  • We accept bookings by phone 01473 208 082, WhatsApp +44 73677 91686, e-mail: rbcrosehill@gmail.com or through our Facebook/Instagram page ‘message us’ tab. 

  • We will require your full name and a contact number to secure your booking. If you have given us an email address you will be sent a booking confirmation via email. Please notify us of any changes to your contact details.

  • We recommend you book ahead, our senior therapists get booked up far in advance and we can get busy in peak periods. A good guide is 3-4 weeks ahead for specific therapists and 8-10 weeks ahead for Christmas. Wedding bookings book 9 - 12 months ahead.

  • A 25% booking fee deposit is required for all bookings of £25 or more, or for any booking: if you have previously failed to adhere to our cancellation policy.

  • Group bookings of 4 or more require a 50% booking fee deposit on booking and balance 7 days prior to appointment.

  • We send complimentary appointment reminders by text and email.

  • We reserve the right to refuse bookings or treatment.

  • When booking via email or message, time slots offered to you will be held until closing time on that day, then they will be released.

  • Whereby we are not able to honor a booking due to unforeseen circumstances you will be notified at the earliest convenience on the contact information you have provided us with. We’ll do our best to re-arrange your appointment; you may be offered an alternative therapist, date, or time. Any deposit is taken or online deposits in this instance will not be lost.

BOOKING APPOINTMENTS VIA PHONE OR FACEBOOK

  • You can book a preferred appointment slot over the phone to guarantee an appointment.

  • Please note that messages left on the phone will be dealt with as soon as possible, the appointment will then be confirmed.

  • Please note, booking an appointment via Facebook, appointment will not be booked until the appointment time has been confirmed to the client by the salon.

  • Being offered a time slot does not guarantee the space until the salon has confirmed it with the client.

  • We regret we cannot hold bookings with Facebook appointments until confirmation.

  • We run on an appointment-based system and these go on a first-come-first-serve basis.

  • We do not hold back any appointments for last-minute calls, so we always advise you to book in advance to avoid disappointment.

  • Remember that during the summer months and at Christmas time we do get extremely busy and appointments can go 2-3 weeks in advance (sometimes longer for late nights and weekends).

BOOKING FEE DEPOSITS

  • Booking fee deposits are 25% of booking unless told otherwise. We may round this up/down to the nearest pound.

  • Booking fee deposits can be paid by credit card, PayPal (revolutionbeautyclinic@gmail.com), cash or bank transfer
     

    • Revolution Beauty Clinic ltd

    • sort code: 09-01-29

    • account number: 43539228
       

  • Booking fee deposits will be deducted from your total appointment bill when paying, Leaving you with the remaining 75% to pay on the day of your appointment.

  • All booking fee deposits are non-refundable if you cancel with less than 24 hours' notice or fail to attend your appointment you will lose your booking fee deposit.

  • Booking fee deposits may be refunded or transferred if reschedule your appointment before the 24 hour cancellation period.

VOUCHERS

  • Vouchers can be purchased for any amount and are valid from one year from the purchase date. Once past this date vouchers will no longer be accepted in the salon.

  • Vouchers are non-transferable, exchangeable, or refundable

  • We accept no responsibility for lost, damaged, or stolen vouchers

  • When booking a treatment with a voucher, please state the voucher number and bring the voucher with you to produce before the treatment. Failure to do so will result in full payment of the treatment.

  • If a booking is made with the voucher and the appointment is missed the voucher will become invalid.

  • Vouchers cannot be used in conjunction with any ongoing offers in the salon!

EMAIL SIGN UP FORMS

  • The sole purpose of the email sign-up form is to collect your email address to use for booking purposes, booking reminders, and client contact information. Revolution Beauty Clinic does not sell or forward information, and any information is kept strictly confidential, in line with GDPR.

  • By subscribing to our emails, you are agreeing to our terms and conditions, and have agreed to allow us to store your information securely, and also allowing Revolution Beauty Clinic to contact you in regards to salon news, information, and bookings. You can unsubscribe at any time.

APPOINTMENT TIMES

  • All timings are shown throughout the site and on other marketing material refer to appointment times and not treatment times.

  • Treatment time includes arrival, consultation, dressing time, treatment time, and post-consultation.

CLIENT CONSULTATION FORMS

  • All new clients will be requested to complete a Client Consultation form before our therapists can perform any treatments on you.

  • Failure to do so will result in us refusing to perform your treatments.

  • Please advise us of any health conditions, allergies, or injuries that could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead.

  • We also reserve the right to ask you to complete the Client Consultation form every 6 months so that we can update our records.

  • Personal details taken from clients during consultation procedures are protected under the Data Protection Act.

PATCH TESTING

  • Patch testing is required for certain treatments and must be completed before your appointment.

  • We reserve the right to refuse any treatment that requires a patch test if it has not been completed 24/48hrs before your appointment.

  • Failure to complete a patch test before your appointment will result in cancellation and our cancellation policy will apply.

24 HOUR CANCELLATION POLICY FOR APPOINTMENTS

  • Your appointment is reserved especially for you and, while we understand that sometimes schedules adjustments are necessary, we respectfully request at least 24 hours notice for cancellations.

  • Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.

  • We will confirm your appointment with you 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.

CANCELLATION FEES

  • Since the services are reserved for you personally, a cancellation fee will apply if you fail to give at least 24 hours’ notice that you will not be able to make your appointment.

  • Less than 24 hour notice will result in a charge equal to 25% of the reserved service amount.

  • Less than 12 hour notice will result in a charge equal to 50% of the reserved service amount.

  • "No shows" will be charged 100% of the reserved service amount. 

  • For appointments made within 24 hour, if you cannot make your appointment, please cancel within 4 hours of your appointment time.  Failure to do so will result in a charge equal to 50% of the reserved service amount.

  • The cancellation policy gives us the time to inform our standby guests of any availability and keeps our team members’ schedules filled. 

  • We aim to provide you with an excellent level of service and our policies help us to achieve this.  Thank you for viewing and supporting our policies criteria.

THERAPIST/STAFF ILLNESS

  • Unfortunately, we might have to cancel your appointments due to therapist/staff illness and emergency. Please rest assured that in such events our first option will be to move your appointment to another therapist on the same day that can accommodate your treatment.

  • In the case that we cannot reschedule your appointment on the same day, we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel your appointment.

ARRIVING AT THE SALON

  • If you are new to the salon please arrive 10 minutes before your appointment time. This will give you plenty of time to check-in and fill out the compulsory New Client Consultation Form. Arriving late will rob you of precious appointment minutes as each session will be finished exactly on time as a courtesy to the next client.

  • We fully understand that sometimes being late is outside of your control. If you are running late please contact the salon as soon as possible by phone to allow your therapist to advise the best course of action.

  • We will always do our best to accommodate late arrivals (within 10 minutes after your appointment) by performing the most complete treatment possible in the time remaining. (Does not include brow appointments or treatments less than 15 minutes long)

  • Unfortunately, arriving 10 minutes after the scheduled time of your appointment will result in the cancellation of your appointment, our cancellation policy will apply.

  • If you have a gift voucher and do not show up for your treatment or cancel less than 24 hours before your treatment time, you will forfeit your voucher.

  • We recommend that you plan ahead for your visit to our salon.

  • We’ll be happy to answer any questions you may have about our location, parking, and travel options.

CLEANLINESS

  • In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized after every service and treatment.

COVID READY

  • Due to the new way we are required to work, we have introduced new protocols for the safety of the clients and staff.

  • Please read the following carefully, and details of what to expect on your next visit.

  • DATA PROTECTION – We may be required to share your contact details with the NHS Test and Trace if requested.

  • SYMPTOMS OF COVID -19 – If you are experiencing any symptoms of Covid 19 which include high fever, continuous cough, loss of sense of smell and taste, please reschedule your appointment.

NOISE AND MOBILE PHONES

  • Our salon environment is one of tranquillity and relaxation. Please respect all salon guests’ right to privacy and serenity.

  • Please maintain conversations at a considerate volume in all treatment areas.

  • Mobile phones are not permitted in the treatment rooms and must be kept silent or turned off when you are in the salon.

PAYMENT

  • We accept cash and all major credit cards and bank transfer.

  • We do not accept cheques.

GRATUITY

  • Our prices do not include gratuity.

  • A cash gratuity is especially appreciated.

  • We cannot accept gratuity payments by card.

REFUND POLICY – SERVICES

  • At Revolution Beauty Clinic all our treatments are carried out by qualified therapists.

  • If you have had a treatment that you are unsatisfied with please contact the salon immediately.

  • We cannot give refunds on any treatments but we will look into your concerns immediately.

  • Please raise your concern with the therapist during the treatment. They will listen carefully to your concerns and do what they can to correct any problems.

  • All concerns must be raised either immediately at the treatment time or within 24 hrs after the treatment.

LOSS OR DAMAGE OF PERSONAL ITEMS

  • We regret that we cannot be responsible for any loss or damage of personal items at the salon.

  • Please keep your personal belongings with you at all times.

FEEDBACK

  • Any feedback regarding your treatments is greatly appreciated. You can leave feedback via our Facebook page, Google or Ovatu booking system.

Please check these terms and conditions regularly. We can update them at any time without notice.

Thank you for your understanding.